Response from Sherice Buckley on 2/23/2022

Ms. Rollins, it was my absolute pleasure to assist you. Although this wasn't the ideal sale for you, it was ideal in closing this tough part in your life that was painful when the squatters took over. I'm sorry that you weren't handled with care in your prior transaction, but, I care and will always care. If you ever need real estate advice, know you can always reach me anytime day or night!

Response from Sherice Buckley on 2/23/2022

Thank you Mr.Biggs, it was my pleasure and my team's pleasure to assist you. We know you are now settled into your beautiful home. If you ever need my services it will be honor to assist you again.

Response from Rachel McPherson on 6/9/2021

I sincerely apologize if this working relationship did not work out for you how you expected. I have numerous emails of me explaining the purchasing process with you and that the preapproval for your loan would not qualify for the houses you were requesting to see. I have and will continue to always where a mask on showings because I understand that some people are not vaccinated. You chose a particular property from the listings that I sent that would qualify. I scheduled an appointment & you never met me at the location, would not answer the phone any longer and would only reply by text sporadically. This is A safety issue. I looked back at our emails to see if there was an oversight on my part and if a humanly mistake had been made to see that you had checked the box for interested in that property. You asked for all brick homes and asked about brick foundations. Unfortunately, on the MLS I’m not able to request this in the search criteria. I have scheduled appointments that you have told me you rode by the house and to cancel. You discussed viewing a property that I absolutely had No record of. The last encounter was at a property that I had multiple showings for an the bid had to be submitted by 5PM while at the showing I asked if you would like to submit a bid an this had to be done quite expeditiously. You said you had to think about it. It was after 2:30 PM when we left and I explained that I had 2 more showings for the day ending at about 5Pm so please text me if you would like to submit a bid that I would have limit access. It was 4:30 PM when I received a text From the client stating that she sent an email. The text stated nothing about submitting a bid. The client contacted me by phone the next morning discussing to enter a bid after the deadline. I still attempted to reach out to listing agent to discuss options to submit bid to no avail. I’m sorry if I wasn’t a good fit for you. I wish you luck on your process and finding the perfect home for you. Best wishes, Rachel